![]() When people see that an email is directly sent to them they will be under the impression they need to respond or complete an action.Īvoid adding more people to the ‘To’ line then necessary as they will think they need to action something in the email and may create confusion BCC (Blind Carbon Copy): Contacts added in the BCC section will not be seen by other recipientsĪdd email addresses in the ‘To’ field for people you are specifically addressing.Note: In the CC receipt field everyone who receives the email can see the other email addresses as well CC (Carbon Copy): Add contacts who you want to know about the email but are not required to action or respond to it.Note: In the ‘To’ receipt field everyone who receives the email can see the other email addresses the email has been sent to There is nothing wrong with a list of emails To: Add contacts with whom you are directly communicating with.This was distracting both of us, we have daily chats so the topic could have just been brought up then without taking us away from our scheduled tasks. I check my emails 2-3 times a day and only at specific times whereas he leaves his open so every time the tech support team would respond, he would read it and then ask me “Dannielle did you see their response?” or ask “what was the issue?”. All I was doing was distracting him and myself unnecessarily. We had two weeks of teething issues when completing our first project and I originally started CC’ing my business partner Tom in on the emails I was sending to the tech support team to ‘keep him in the loop,’ but in fact I was going against everything I tell our clients. In our business we recently started using a new software provider and I’m responsible for the client work on this platform. Today I’m talking about what To, CC and BCC actually mean and best practice when using them. Do you work in a business where you spend more time sorting through your email Inbox then on productive work? Well if you are being CC’d into everything unnecessarily then it is time to make a change!
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